Spa delivery.
If your spa is not available in stock, it will be especially customised to your specific requests.
It may take up to 8 weeks for your spa to be ready.
When your spa is ready, we will notify you to arrange arrange a suitable delivery
date and time.
Be sure to give clear instructions of where your spa is
to be located. Our delivery team will make one drop off.
If they are required to come back to reposition the spa
for any reason other than through fault of their own, an
additional delivery fee will be charged.
Once the spa is in position, please sign to verify that you
have received your spa.
Balance of payment.
Balance of payment must be made before delivery can
take place.
If you are not ready for delivery, we will hold the spa for
up to one month upon notification of arrival. After that time, storage fees will incur at a rate of $10 per week.
Payment can be made by cheque, credit card, cash, or
direct deposit.
Pick up
If you have chosen to collect your spa from our warehouse
depot, please ensure that you thoroughly check for
damage before signing for the spa. If damage is noticed
after collection, we cannot guarantee that the freight
company will take responsibility for this damage.
Before filling your spa
Please read the all instructions carefully. Most importantly, please ensure
that all barrel unions on either side of the pumps and
heater are securely tightened.
Once your electrician has hooked up the power for your
spa, you are ready to fill it.
Standard deliveries.
Any local delivery charges that have been included in
the sale are for a standard delivery with one person
and a trolley.
For extra assistance or equipment, extra charges may incur
Access requirements.
In additional to the dimensions of the spa, you need to
allow 300mm for the height of a trolley, and at least 1M in width.
If it needs to turn corners they have to allow
for the width and also the length.
Crane deliveries.
If access is difficult, a crane may be required. Cranes provide an easy solution for
getting spas and swim spas into tight spots.
A swim spa will almost always require a crane.
It is your responsibility to source a crane company.
If you do not have a crane company selected, we can assist.
While spas can often be lifted without spreader bars, this is at
the discretion of the crane company.
It is the sole responsibility of the crane company to ensure that
the spa is moved without damage, and it is your responsibility
to ensure that they are suitably insured for damage occurring
to either your spa or your property. We can not and will not be
held responsible for any damage to persons or property while
the product is in the air, or while the crane is operating.